Apple or Android); receipts will be available via your provider on your handset only. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Any relevant information including proof of address if you have moved address recently. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. In the past we have not charged for one of these passes, but from 1. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . You can appeal within one month of the date of your decision outcome. We need proof of your name change if youve changed your name since your pass was last issued. Each coupon is valid until January 31, 2023. We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. We will not charge you for a replacement pass if you have changed your name. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Bus Service Operator Grant Survey 2021-22. Book a library appointment to replace your free bus pass. This is likely due to your active Direct Debit payment date on your account. In Wales you can get a bus pass when you reach 60. No trains are running from the station. You must have officially enrolled in order to be eligible. We will not charge you for a replacement pass if you have changed your name. Email: concession@merseytravel.gov.uk. If so, please contact your local Council Caerphilly on 01443 866550 It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. You can also replace your stolen bus pass by phoning us on 01634 333 333. You'll need to pay an administration fee of 10. We will charge you to replace a damaged pass. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. We will charge you to replace a lost or stolen pass. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. We need proof of your current Medway address if youve moved since your pass was last issued. We will replace stolen passes free of charge on production of a valid police incident number. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. You can apply for a bus pass up to 8 weeks before it is needed. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. Updated 01:22, 8 MAY 2013. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. Found pass. Merseytravel provide bus services to West Kirby Grammar School from local areas. Arriva North West. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. I would like to make a complaint. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You can call our Customer Service Contact Centre on 0151 330 1004. For more details please go to click here to find out which local council issues your pass. can i use my greater manchester bus pass in blackpool We will charge you to replace a lost or stolen pass. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. Your subscription could not be saved. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. In the past we have not charged for one of these passes, but from 1st April 2022 there will be a one-off charge of 10 for the concessionary travel pass. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? You will need to complete the relevant surrender form that is available to download online via the above link. The easiest way to apply for Merseylink membership is online here. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. This page is not monitored 24/7. If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. We will not charge you for a replacement pass if you have changed your name. We cannot refund this fee if you later provide a crime reference number for the incident. /Subtype/Image Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). Publi le 25 fvrier 2023 par . Changes to the older and disabled bus passes - times of travel. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. If you do not have a crime reference number you'll need to request a replacement lost bus pass (see above). Opening hours are 7am to 10am and 3pm to 6pm, Monday to Friday. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. Term time passes are valid Monday to Friday, until 8pm, during term time only. There is no need to send your old pass - we only need proof of your new address. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. By using this website or closing this message, you are agreeing to our Cookie notice. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). I have lost my pass/it has been stolen. I have lost my pass/it has been stolen. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. Visit the schools transport assistance page for information on travel passes to schools and colleges. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Customer Services Contact Centre: Opening hours and contact numbers. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. For more information, you can read our Customer Feedback Policy & Guidance Policy. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. 2 0 obj One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Replacing lost or damaged passes. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. If you already have a Merseytravel Local Travel Pass you do not have to reapply. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. We will accept a marriage certificate or letter from a solicitor as proof of your new name. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. /Filter/DCTDecode Beyond the 60 days there is a charge of 10 to replace a lost pass. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. stream You will need to book yourself an appointment in a participating Surrey library. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. You can renew your bus pass up to 8 weeks before it expires. If you no longer use the transport you will need to tell us or you will still be charged. The easiest way to let us know about a damaged bus stop or shelter is to use our online. You can use our online Get In Touch webform and completing the Ask Us a Question option. I confirm that the photograph I have provided is a true likeness. But from 1 or over who lives in Merseyside pass - we only need proof of decision. Enrolled in order to be eligible earlier than 2-days before and no than... On all buses, timings and bus operators may vary each year as numbers of students travelling different. 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