All Rights Reserved. If your Program has the option to request a Physical Card, your Physical Card is a Network-branded Prepaid Card that lets you purchase goods and services from merchants that accept debit cards in the Network. Please notify us if you have any problems using your Card. We will also add a Foreign Currency Conversion Fee on all Transactions made in currencies other than U.S. dollars. Hello Igor, thank you for getting in touch and sharing your experience. Im getting tired because I dont have any satisfying answer. Support hours: Monday to Friday, 8AM to 9PM ET, and Saturday to Sunday, 9AM to 6PM ET (excluding December 25th). If there is anything further that we can help you with, please let us know. We are sorry you have had to spend so much time on this. When we preauthorize a Transaction, we commit to make the requested funds available when the Transaction finally settles and may place a temporary hold on your Cards funds for the amount indicated by the merchant (which may be more than the final settled Transaction amount). Hi Brad, thank you for your feedback. Please feel free to email us at social-media@wirecard.com for more information. Message *. Find out how and where you can expect to see applied refunds and credits on your bill. Your Sponsor alone determines the timing and the amount of the Transaction. We're glad our customer service folks were able to assist you! You can do that by calling the number on the sticker or the number on the back of your card as well. You have no right to the funds except to use them for authorized transactions prior to the expiration date of the Card. North Lane For cardholder customer service requests, please fill out the form below Cardholder Customer Service Requests Name * First Name Last Name Email * Please enter the e-mail address associated with the account Phone Number * Please enter the phone number associated with your account (###) ### #### Card Number Security Code Enter the text above. Contact info. So very disappointing that great brands like Mastercard and Goodyear get dragged down by their business partners. Hello Mark, thank you for sharing your input. And of course customer support never answered despite that is where the registration page suggested I call after I was unable to register. The currency conversion rate in effect on the processing date may be different from the rate in effect on the Transaction date or the posting date. If a computer system or POS terminal is not working properly and you knew of the problem when you started the Transaction or Load. A receipt may not be provided for certain smallticket Transactions. To activate your North Lane card, go to https://login.northlane.com/activate and complete the instructions listed below. Anyone else in this situation would be out of luck, even if they called customer service, who told me to just wait for it to go through and then Ill be allowed to use my own money. It is never our intention for any of our customers to feel this way. It is going on 4 days now and still cannot get to my money. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Bancorp Bank, N.A. In the event both AAA and JAMS are unavailable to decide a Dispute, the parties agree to select another neutral party experienced in financial matters to decide the Dispute. Move, change, suspend & cancel service. No failure by us to enforce the strict performance of any provision of this Agreement will constitute a waiver by us of any right to subsequently enforce that provision or any other provision of this Agreement. so far this company seems like a big scam cannot do anything with card. One hour trying to login and access to my money, making several calls to custom service and just put on hold for several minutes, and after so long, just being said the money is not available and try in 48 hours. What a way to do business. PLEASE READ THIS PROVISION OF THE AGREEMENT CAREFULLY. Customer Service is likewise absent and worthless.Why didn't AT&T just keep the money as made up fee?Does activating and accounting help AT&T and Wire dig into your privacy? When you use your Card to pay for goods or services, certain merchants (such as restaurants and hotels) may ask us to authorize the Transaction in advance and may estimate its final value up to twenty (20%) more to cover any tip or gratuity that you may add to the purchase. Cannot be used at atm, cannot be used on any mobile wallet NOR delivery apps. Why Twitter Is Flooding With Pete Davidson And Ice Spice Memes? You can also go to the websites main page and select Customer Service from the drop-down menu. The cost of payment processing is well-known because it is a commonplace service. My only suggestion, DEMAND YOUR COMPANY DITCH THIS PAYCARD. does not endorse or sponsor and is not affiliated in anyway with SBA-PPP Loans. card is activated. You agree to pay all fees set forth in the List of All Virtual Card Fees and the List of All Fees. The app provides you with important and useful functions Our Liability for Failure to Complete a Transaction. If such an independent arbitrator cannot be found, the parties agree to submit any Dispute to a state or federal judge, sitting without a jury, for resolution on an individual and not a classwide basis. Just got my wire card and was unable to activate. Another common element of a financial products portfolio is the presence of payroll service providers and content delivery networks. The arbitrator has the ability to award all remedies available by statute, at law, or in equity to the prevailing party. The validity, effect, and enforceability of this waiver of class action lawsuit and class-wide arbitration, if challenged, are to be determined solely by a court of competent jurisdiction and not by the AAA, JAMS, or an arbitrator. Could you please share with us the name of your company and more details about your communication with the sales team? A Dispute includes, by way of example and without limitation, any claim based upon a federal or state constitution, statute, ordinance, regulation, or common law, and any issue concerning the validity, enforceability, or scope of this arbitration agreement. but after 14 days using i found the internet sucks (always loss of connection), i cancelled the internet. Thank you and have a great day. We are happy to hear that you are enjoying our services. Online, offline and mobile: Wirecard is the leading specialist for payment processing and issuing with a wide range of B2B and B2C products. The North Lane Mobile app lets you manage your North Lane prepaid card easily from your smartphone. Unless you and we agree to a different location, the arbitration will be conducted in the county where you reside. Usually this service is free. still unable to activate the card and get a pin. If your Card or Access Information has been reported as lost or stolen, if your Card has been suspended by us, or we have reason to believe that the Transaction or Load requested is unauthorized, suspicious or fraudulent. i tried to do a wire transfer and myi tried to do a wire transfer and my card was locked due to fraud, IT WAS NOT FRAUD. The Transaction Limits are listed on the website following the List of All Fees. If you have any questions or concerns about your Card or the status of your Card (such as the amount of money available or Transaction history) you should call us or visit our website. We are here for you and would be glad to contact you, so we can activate your card and assist you properly. If you tell us orally, we may require that you send us your complaint or question in writing. Customer services response explains what type of people do business with them. How Rich Is Bella Poarch: What Is Her Monthly Salary And Sources Of Revenue? If the Sponsor has arranged to have Direct Deposits or You are expecting Loads made to your Card at least once every 60 days from the Sponsor, you can call us or visit our website to find out whether or not the deposit has been made. We will provide you any notice required by law. Look up Wirecard and see what issues they are going through. Contact information, including our website, our telephone number, our address and our email address are provided in the Fee Disclosure, which should be read in conjunction with the Privacy Policy, and this Card Agreement for important information about the use and features of your Card. EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS AGREEMENT, WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND TO YOU, AND HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE CARD OR RELATING TO OR ARISING OUT OF THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Mailing Address *. I don't understand.I just want my refund back but this company is holding it for more than 1 year and it is ridiculous. This means that we may add or increase fees at any time. Companies can ask for reviews via automatic invitations. Banking services provided by The Bancorp Bank, N.A., Member FDIC. You will receive an email with your password. I blame Wirex for not being available for its customers and for giving wrong phone numbers and this could be made simple by talking to us now to activate your card you need to login in into your account and the activation is three simple steps I figured it out myself after calling them tens of times and the options given when the phone once select your choice they choice invalid but I managed to activate my activate card actived. Currently those rules provide that the conversion rate may be either a wholesale market rate or government-mandated rate in effect the day the Network processes the Transaction. You agree to resolve any disputes with a merchant who honored your Card directly, and not to involve us in that dispute. Advance notice may not be given, however, if we need to make the change immediately in order to maintain or restore the security of your Card or any related payment system. If you attempt to complete a Transaction that is not allowed for your Card. I couldnt get a new card. If you do not spend all the funds on the Card prior to this expiration date, the remaining funds will not be available to you. It is 877-200-8555. Someone spoke with me and walked me through how to do it. North Lane IMPORTANT: Our Card Services Team will NEVER contact you by phone, email or text message for your card information, like your card number or PIN (if you have one) unless you contact us first. You will need to activate your North Lane card on the login.northlane.com/activate page if this is your first time using it to make purchases and payments. Hi Ms. Hampton, Thank you for reaching out to us with your concerns. It appears they only reply on Trust pilot to look good and don't bother to follow up on any issues highlighted to them by customers. To complete the process, click Log In one final time. To qualify for a deposit refund, your payment . North Lane Technologies offers payment solutions for modern businesses. It may take up to thirty (30) days to process a request for a replacement, however, we will endeavor to provide you with a replacement Card on as timely a basis as is reasonable under the circumstances. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE IN ARBITRATION. We will not be liable, for instance: There may be other reasons stated in this Agreement. A deposit of funds paid by the Sponsor to your Card. it charged me 60 dollars in advance. Let's get this sorted out now! This Prepaid Card Agreement, together with the Fee Disclosures and Privacy Policy. I went on the website and it kept telling me there was a problem, after entering by acct. Their customer service is totally horrible in that its essentially non existent. You agree to assist us in determining the facts relating to any possible unauthorized use or error associated with your Card, and to comply with the procedures we may require for our investigation. Contact information, including our website, our telephone number, our address and our email address are provided in the Fee Disclosure, which should be read in conjunction with the Privacy Policy, and this Card Agreement for important information about the use and features of your Card. !CAVEAT EMPTOR, More than enough people outhere cry on a daily i have never imagine being in this type of mess but I guess its life , and all trustpilot can do is delete review, everything I ever built went down the drain till i met gbogbg thier agency helped gret all my lost funds back tell them on curtisvpmpe49 @ geemay dort come. Determines the timing and the List of all Virtual Card Fees and the amount of Card. Is Flooding with Pete Davidson and Ice Spice Memes but this company is holding it for more than year! You knew of the Card and was unable to register Fee Disclosures and Privacy.! Other RIGHTS that you send us your complaint or question in writing law or... 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