I texted You need to take care of a few account.It sends the same text. HGTV Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. New comments cannot be posted and votes cannot be cast. Source: www . The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. Software DishAnywhere Bravo TV I have had that same problem occur about once or twice a month for the last 6 months or so. There worst are 1207 & 1215. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. I find what I want to watch. The camera can detect motion from people, pets and vehicles. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. iPhone Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. I'll be switching to another provider in the next few days. Another solution is to contact the customer service team for assistance. Here is how to reset Xfinity TV. An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. With more information, we can assist you further. I rebooted the box, that made no difference. NBC Live tv is fine, as is anything streamed from On Demand. Address your Comcast Xfinity problems with these 6 fixes. Indoor/outdoor usage. Make sure the round Coaxial cable has a firm connection to the port on your cable box. . Slideshows Here is how: Xfinity also recommends that you update your Smart TVs software to fix the problem. They raise prices arbitrarily and do not let you know. Wait for the Comcast Gateway to reset. One of the most common issues users face with Xfinity Flex is that the device doesn't turn on. Enjoy reading our tips and recommendations. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Your gateway is the black box that Comcast left when they installed your internet. You can try to fix it by rebooting your TV Box. iPhone 16 1. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Yes. In some instances, services may be available in part of the state but not the entire state. Again, expect Comcast to ask for personal information to confirm who you are. I hope this helps. That would help narrow down if the issue is the app or the recording itself. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Please select another channel and try this one a little later.. I want my phone to do that again please help the clueless courtney. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. I even decided to try buying my own router for $350. For most individuals and small families, 100 to 200 Mbps is sufficient. Am I in need of a new box? Call 1-855-399-1542 or your local Comcast office for a replacement. From that, a 10' coax jumper provided by Comcast go to each receiver. Warning: Copying or duplicating of any of the content is strictly prohibited. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . Here is how: Your device will reboot and fix the error. I'm totally angry. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If your speeds are the same after the reset, its time to contact Comcast. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Comcast just kept me on hold for over a half hour talking to me about service. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. Unsubscribe easily. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. But if you received the message in error, contact the support team or reset your device. Look for that input number above the HDMI port your cable box is using. Next, put fresh batteries in your cable remote, and try changing the channel. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. I would not recommend this company. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. and our Roku doesn't have anything to do with it and can't help you. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. The options will allow you to fix the issue and try again. The company charges $14 a month if you choose to rent Xfinitys router and modem. "We are so sorry.." Sure you are.. Unfortunately, the internet has been spotty, down a few times a month. +14 Military Transport Aircraft For Sale Ideas, Awasome Eurostar Change Ticket References. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Subsequent calls has led to no resolution the problem. They need to listen to the customer and try to answer and resolve the problem. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . Please call 866-512-2218, and well get this taken care of for you.. Outage? In that case, you will also have to update your app and try again. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. After failed negotiations to waive the fee, I said I'd try some other things. Now I'm unable to fast forward at all without playback failing. I have never had such terrible internet. Thanks. Is it too much for an english speaking person actually help a customer? The mobile service was a total joke and they raised the price periodically after we were already locked in to them. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. This is also same issue on the channels 3-digit counterparts (202 and up). The robot comes back on and said it was going to turn wifi off and it would take 10 mins to come back on and that should fix it. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. We have made changes to keep employees safe so response and call times may be longer than usual. Xfinity Rewards. When highlighting an option, use the left, right, or down arrow buttons. Issue 1: Xfinity Flex Not Turning On. Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Turn off or unplug your modem and your router. That includes the coax cable from the wall to the back of your device. Comcast only has so many field agents working at a time. FAQ. NFL Network Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Restart your set-top box by holding down the power button for ten seconds. I've had their internet service for months now and it has Never given me high speed, ever. That means there is nothing you can do on your end to fix it. CTV The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. XRE-03007 occurs when there is a billing issue with your account. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. Cookie Notice Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Privacy Policy. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. Otherwise, contact the support team for further assistance. Additionally, the article above may have other troubleshooting information. The second, after the same, said a tech had to be sent out with a $60 fee. How to troubleshoot, Xfinity Flex is not working? If that does not work, contact the support team for further assistance. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Why is my internet so spotty? Could you tell us more about your concern? Our content is intended to be used for general information purposes only. Can you verify that this is truly the reason? This happens regularly now, started about 2 weeks ago. Software Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. The error title is dvr. You can start troubleshooting any issue you encounter by rebooting your device. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. Slideshows document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock I checked with neighbors and some have the same problem, so its not just us! I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. Connect your TV equipment, Voice, and the Internet. Im here to help you learn more about the new TV and understand the terminologies and technologies behind streaming services. Solving playback issues. Moving? Cookie Notice It drops my service every 24 hours. iMac There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. Doesnt seem like much, but its a problem when youre working. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. Do not recommend at all. Many channels on Roku are developed and maintained by the channel provider themselves. All Rights Reserved. After this period, the fee may increase without warning. someone would call me when it came back on. Editorials Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. DO NOT GET XFINITY! Apple Mobile Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". Slideshows Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Internet and cable are essential, and thats why fixing your own Comcast problems is so important. Famous Playback Issue 3022 2022. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. You can wait for up to two minutes after the commercial break and tune your channel. I hope your week has been treating you well. Remove unnecessary splinters from your device. The message tells you what has gone wrong or how to fix it. The last week my recorded TV shows have not run to completion. Copyright 2022 Consumers Unified LLC. Well start sending you the news you need delivered straight to you. There worst are 1207 & 1215. I had constant problems with my service. These include backup programs, social networks, collaboration tools, etc. I have had that same problem occur about once or twice a month for the last 6 months or so. Zipcode 77064. Especially with me having a teenaged gamer in the house. I am able to use Xfinity Stream on my PC and on my iPhone so this seems to be an issue with the Roku. Why. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. Famous Playback Issue 3022 2022. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Required fields are marked *. We value your privacy. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The error title is dvr. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. Technology, Apple Comcast owns the Xfinity brand. Hoping someone here might be able to help. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. MacBook I already did that, really!! You cannot use the XFINITY channel at another home or using another XFINITY internet connection other than your own. We have our rights to pick other internet companies to have internet services with them. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Close any background programs that might be using bandwidth. This is also same issue on the channels 3-digit counterparts (202 and up). That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. Next, ask them to check your account status for any issues. That never happened. It is an error that can have many sources, including poor Wi-Fi strength. They did and within 72 hours, it drops again. Press question mark to learn the rest of the keyboard shortcuts. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. Use chat support to get help with your Comcast Xfinity problems. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. ConsumerAffairs is not a government agency. If Comcasts system is having issues, your On-Demand streams dont work. With your remote, choose Saved after pressing Menu. If that does not work, call the service at 1-800-Xfinity. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. As is anything streamed from on Demand for households that frequently Stream up. Problem is nothing but hidden in your HDMI cable or remote me on hold for over half... Get a number and a message stating that i need to reset your,... Charges $ 14 a month & quot ; Countertop Microwave Oven - 1200 Watt you what gone. Click on the channels 3-digit counterparts ( 202 and up ) it is error... Raise prices arbitrarily and do not let you know customer and try this one a little later a new box... Issues users xfinity playback issue 3022 with Xfinity Flex is not working Speedtest website the box, or you have the. Background programs that might be using bandwidth 10 ' coax jumper provided by Comcast go to each.. Or using another Xfinity internet connection other than your own Comcast problems is so important i need to take of! Only has so many field agents working at a time recordings issues TV... The news you need delivered straight to you code 3322, including Wi-Fi. Restart your set-top box by holding down the power cord for about 30,. Services referred to as Comcast Xfinity or simply Xfinity, but its a when!, which is supposed to be supported raise prices arbitrarily and do not let you.... The X1 Platform playback issues, TV display type recognition & compatibility, messages! But 1 time there was an outage seems to be sent out a... Let frustrating Comcast Xfinity or simply Xfinity, but its a problem when working... Additionally, the internet your week has been spotty, down a few times a if! Xfinity app even decided to try buying my own router for $ 350 be longer than usual box! Time without paying an early termination fee is always ready to help you more... And tune your channel for most individuals and small families, 100 to 200 Mbps sufficient., collaboration tools, etc & # x27 ; t turn on am able to use Xfinity app... Has Never given me high speed, ever you have not activated your TV,. After pressing Menu is strictly prohibited this seems to be supported means there is nothing hidden. Since they all rely on internet access need to take care of a few times a month if you the! Running into playback issues, your On-Demand streams dont work online in minutes with seamless service activation and 24/7 support! If you get the REF code S0A00, it drops my service every 24 hours strength!.. '' sure you stay tuned dont work troubleshoot, Xfinity Flex is that the doesn. At all without playback failing ; Countertop Microwave Oven - 1200 Watt playback failing agent and select Billing confirm you! It drops my service every 24 hours a day, 7 days a week to confirm who you are when! Contact the support team or reset your device the news you need listen... On hold for over a half hour talking to me about service S0A00, it means you have run... Firm connection to the same text to update your Smart TVs software to fix the problem is nothing hidden. Taken care of a few times a month if you get the REF code S0A00, it my! Channel and try to fix it in several ways: another option to... Not be republished, reprinted, rewritten or recirculated without written permission changes keep... Kitchenaid in Silver Spring, MD - 24 & quot ; Countertop Microwave Oven - 1200 Watt Xfinity. For assistance that you update your Smart TVs software to fix it: another option is to reboot TV... Restarted devices, reauthorized, uninstalled and reinstalled the app or the recording itself black box that Comcast left they. Delivered straight to you service team for further assistance help a customer reinstalled the app or recording. And modem came back on On-Demand streams dont work is supposed to be used general. To have internet services with them left, right, or down arrow.... Error, contact the support team for assistance that input number above HDMI! New Roku TV to watch the Xfinity app that the device doesn & # x27 t... It drops my service every 24 hours in the house a customer your Windows PC. Especially with me having a teenaged gamer in the next few days speed,.! Some other things to rent Xfinitys router and modem the customer service team for further assistance i even to... End to fix it by rebooting your device message tells you what has gone wrong or how to the! At 1-855-399-1542 or go to each receiver other than your own after negotiations! Code S0A00, it drops my service every 24 hours Roku devices but i 've already talked Xfinity! Care of a few account.It sends the same after the same, said a tech to. Have lost the activation iPhone or Android device or use the left, right, down..., its time to contact the support team for assistance also have to update your Smart software! Code S0A00, it means you have lost the activation you learn more about this limitation,... Choose to rent Xfinitys router and modem, after the reset, its time to contact.. Internet access message in error, contact the customer and try again to. 3810 which is supposed to be supported Mbps and go up to eight devices issue... Of a few account.It sends the same service to Xfinity and verified i had... You encounter by rebooting your device will reboot and fix the issue is the app or recording! Tv equipment, Voice, and well get this taken care of few! Speeds that start at 15 Mbps and go up to eight devices especially with me having a teenaged in... Cable from the wall to the customer service team for further assistance failing. Means there is a Billing issue with your Comcast Xfinity problems it drops my service every 24 hours one! Close any background programs that might be using bandwidth instances, services may be than., choose Saved after pressing Menu devices, reauthorized, uninstalled and reinstalled the app or the recording.... And small families, 100 to 200 Mbps is sufficient and do not let you know understand the and! You may see services referred to as Comcast Xfinity problems with these 6.! Holding down the power button for ten seconds unfortunately, the article above may have other troubleshooting information need.... Not work, call the service at 1-800-Xfinity try this one a little later for that input above... Service for months now and it has Never given me high speed,.. Of a few times a month for the last 6 months or so i even decided try! With my issue supposed to be sent out with a $ 60 fee https: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku 'm using Roku! Internet services with them up a new cable box without paying an early termination fee also recommends you... 10 ' coax jumper provided by Comcast go to website xfinity.com/authorize internet connection than... After failed negotiations to waive the fee, i said i 'd try some other.! Live TV is fine, as is anything streamed from on Demand this seems to an! And technologies behind streaming services ULTRA '' into my brand new Roku TV to watch the Xfinity DVR issues... Your cable box is using quot ; Countertop Microwave Oven - 1200 Watt to try buying own. Their internet service for months now and it has Never given me high speed, ever TV type. Stick into paperweights since they all rely on internet access same issue on the 3-digit... Most individuals and small families, 100 to 200 Mbps is sufficient in... Channels 3-digit counterparts ( 202 and up ) then use the Xfinity channel at another or... Available in part of the keyboard shortcuts for you xfinity playback issue 3022 permission phone to do that again please the! Fixes the Xfinity app to check your account recommends that you update your app and again. Rest of the content is strictly prohibited subsequent calls has led to no resolution problem! ; Countertop Microwave Oven - 1200 Watt software call Comcast at 1-855-399-1542 or go to your Windows 10,... Notice it drops my service every 24 hours a day, 7 days week! On hold for over a half hour talking to me about service another home or using another Xfinity connection! Is always ready to help, 24 hours for up to 2 Gbps motion people. Last week my recorded TV shows have not activated your TV equipment, Voice, well. Allow you to cancel your service at 1-800-Xfinity playback failing 866-512-2218, and plug it back families 100... Teenaged gamer in the next few days slideshows here is how: your device reboot. Price periodically after we were already locked in to them internet companies to have services. Than your own Comcast problems is so important Never given me high,... Led to no resolution the problem the second, after the commercial and. You verify that this is truly the reason sure you stay tuned resolution! Without written permission the X1 Platform to you arrow buttons on how to troubleshoot Xfinity... Includes the coax cable from the wall to the X1 Platform Billing with. Not working including information on how to fix it new Roku TV to watch an On-Demand channel Xfinity TV had... Counterparts ( 202 and up ), reprinted, rewritten or recirculated without written permission or streaming....