Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Viking did a terrible job in accommodating us for the two day delay in London. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. Thanks for reaching out, M Mulmech., although we regret to learn of your disappointment with your hotel arrangements. I complained initially that I was not given a direct flight. All I got was 'you must pay in full for your trip before booking extras'. The entire staff always treats you as family. We did so, and TripMate promptly denied the claim. This is apparently the case with or without purchasing the CFAR option. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. This complaint has been resolved automatically due to user's inactivity. It was exactly what we were looking for. All of the staff in the enfold and beverage department were on point. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Be careful and know what you are buying. The complaint has been investigated and resolved to the customers satisfaction. We were given tracking devices which we were instructed to wear at all times when not in our rooms. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Im so hoping youre right! All bar, beverage, wine and deck service tabs will automatically incur a 15%. We found this itinerary that checked both boxes! Bigger bathrooms. See you there! These hotels are Marriott and hilton properties that have such rooms. Very disappointed as it was a cruise plus a pre package that we were excited about. However, we did not find any "Specified Reasons" listed in the Plan Document. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Thank you for sharing your comments here, Spwest. 2-5 Cruises Age 70s. This will surely increase the credibility of your complaint. Same tour repeated each year, no deviations. The food was tastefully presented and did not disappoint. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. We just looked at Azamara and Oceania as we want to see more than Viking is offering. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Me neither. Viking returned the full amount of the excursion to our onboard account by the next morning. A Viking Expedition ship sails in Antarctica. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. The Jupiter was beautiful and spotlessly clean. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Though, it was easy to adjust the restaurants when we were on board. Menu. Though, it was easy to adjust the restaurants when we were on board. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Itineraries! Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. We have or by the end of the year, done most of what Viking has to offer. CC Help Jenn Started June 21, 2021, By For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In one sense, a Viking cruise is like any other vacation: It's what you make of it. Oceania does a circle tour of Australia. This itinerary appealed and the timing for a significant birthday was ideal. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. 2-5 Cruises Age 60s. First impressions are critical, and the Viking team performed admirably. We indeed used the vouchers to cover the cost of insurance for the second trip. Another. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. Im not interested in North American cruises as I prefer land based trips in this area. Helpful . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I emailed and complained asking for the entire amount be refunded to me. Three cheers for Viking. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. How is this hard? Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Posted 6 hours ago. Right size, has everything you need or want and none of the things you. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Viking River Cruises has left an official reply on this complaint. We finally made it in 2022. Secondly, we had a problem with vouchers for which we received conflicting information. We loved The Chef's Table. Sadly, it was an early victim of the Covid shutdown. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. A place on the excursion I tried to book. Still need to do South America when the pandemic is really over. Does not even include The Milford Sounds. The problem started as soon as we arrived at the airport in Istanbul. Our only complaint was with the booking of excursions which were often changed without notification. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This complaint was posted by a verified customer. The Restaurant was good. Other complaints can be found by web search. An expedition cruise to Antarctica is high on my list. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. We look forward to reading your thoughts. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. This review was chosen algorithmically as the most valued customer feedback. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! . Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . And, while I didnt have any myself, everyone was ranting and raving about the steak. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Review for Viking Mars to . Why are they doing this>. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. That said, we are sorry to Get expert advice, insider tips and more. This was by far one of the best cruises I have . The only way to adjust the bathroom temperature was to adjust the temperature in the room. I for one have no interest in the Carribean. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. The food in The Restaurant (the main dining venue) was outstanding. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. We wore contact tracing lanyards everywhere we went. Click here to get notifications about new complaints of Viking River Cruises. return trip Munich to EWR I thought something dreadful or dangerous must have happened. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. That's bad in summer. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Vancouver, Canada 2 contributions. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. We said yes. The Best Way to Book an Ocean or River Cruise. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Viking Venus is a beautiful ship inside and out. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Started June 21, 2021, By Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Carol and her friend watched a movie one afternoon in the cinema. Sail Date: July 2023. The pools were well maintained and temps were comfortable. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. After considerable discussion Viking decided to honor the vouchers which we had received. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Three cheers for Viking. It never felt crowded. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. This will surely increase the credibility of your complaint. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Another . 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Thank you. They have dropped that itinerary. 4. I totally agree with you on this. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. Loved Tasmania! And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Good luck!. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. We felt safe sailing with Viking during this pandemic. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. The service was impeccable, amazing staff and top notch amenities. We used Viking Air for our flights and had great flights from the US to Reykjavik. Submit a complaint and get your issue resolved. Desired outcome: The food, cabin staff, waiters, cooks, and facilities were first class. We were tested daily and restricted from going off on our own. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Thank you, Guysdolls66, for sharing your experience with us. Viking ship can dock right downtown Hamilton. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. As Pasadena Dave said, they now have more ships and another two soon to launch. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. We paid for the trip and had trip insurance. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Second was the itinerary. Powered by Invision Community. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Get expert advice, insider tips and more. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. We had never sailed on Viking before. While on board Viking Ocean, the ship is the best. We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. The crowds in the major cities were unexpected. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Our room was a Junior Penthouse and was quite nice and roomy. The very last thing your employee Share your photos and videos with others to prove the truth of your words. Explore the world in comfort with Viking. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. longterm, 20 hours ago in Viking Ocean. Some of the excursions had to be canceled because of weather, but those we took were only OK. I want to take more Viking Ocean cruises, but I want to try new places. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Rivers; Oceans; . Also the prospect of seeing Devil's Island was intriguing. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . Also Viking room stewards > Silversea butlers. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. We enjoyed Viking's care from the airport to the ship and back again. Viking Star is flagged in Norway and registered in Bergen. 1. We chose this cruise for a few reasons. The weather was perfect, and the, From the moment we boarded the ship, everything was great! The elevators were bright orange which was, at first cute but were not very nautical or warm. This complaint was posted by a verified customer. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The staff and crew were simply flawless, and Ive never seen such a clean ship. LauraS I purchased two of each of the following through ACH: Yazmin Hope and Libby Gallagher I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. My wife spoke to her about how she should be waiting for everyone before proceeding. So we had to cancel that trip. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Does this happen very often in summer months (we're going in July 2024)? We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. My impression of Viking Cruise Line has plummeted far below any other cruise line. My advice: DON'T. Happy Happy Joy Joy. I told a member of staff about this and was directed to use a toilet on the top deck. #3 in Best Viking Ocean Cruises #3 in. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. It seemed cold and far from nautical. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. First was that we had been on Viking before and had had a very positive experience. I would designate this not as a serious problem, but rather not enough of a good thing! We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. We choose this specifically to see the Northern Lightswhich we did! We had Covid tests within 72 hrs of departure. Sail Date: November 2022. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. You might just see an expansion of destinations. Cruise delayed because of COVID. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. The stress and travail this has caused my family is beyond measure. Actually, the food was part of the adventure. This lead to some excursion conflicts which we had to scramble to remediate. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. My travel agent has since tried to sort this with Viking but they are refusing to help. We ate in the three different specialty restaurants often and buffet's are the best. Restaurants were fine but not as good as we experienced on the river boat. The, We decided to do this cruise because of it's very different itinerary. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Embarkation was very frustrating. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The service was top notch. We also purchased, This was by far one of the best cruises I have been on. Submit a complaint and get your issue resolved. They have their money in hand. Viking has lost four loyal customers with 10 past cruises between us. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Booking Number 6307876 12/21- 12/28/2022 (I doubt theyll get that right). Review of Viking Ocean Cruises. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. For the most part we were very pleased with our cruise. Privacy Policy, Terms of Service, Disclaimer. And finally we wanted a smaller ship than we had been going on in the past. Ed L wrote a review Feb 11. Not crowded at all only about 900 . Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). We ate there 4 times in 2 weeks. Once on the ship, all the staff were friendly and willing to help. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. I am writing about booking number 7045921 sailed Jan.12 2023. LauraS My Viking Journey. Most serious was putting soft-boiled eggs under the. Desired outcome: The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. The first sailings were schedule for December, 2020 and we were booked for December2021. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Viking cruises - its company's promises are NOT reliable - buyer's beware. Hence, their motto, explore the world in comfort.. Be interesting to see how the Mississippi cruises work. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! However, the industry has changed substantially since those days. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. The three stops in Brazil were somewhat disappointing, and especially Manaus. 2. Thank you. They actually took the time to get to know you and treat you like a friend or family member. Get expert advice, insider tips and more. When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Oh the problems of the first world. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. Can search for new flight options, add a stopover hours in airports thank you Guysdolls66... My impression of Viking River cruises and wanted to try an Ocean cruise with fingers crossed we might be to... To some excursion conflicts which we had covid tests within 72 hrs of departure booking excursions... Was to adjust the restaurants when we were interested to know if the quaintness of the excursions had to canceled! Looked at Azamara and Oceania as we want to take more Viking Ocean cruises, but the... From North Caroline, we wanted a smaller ship than we had been on Mexican. Funds for about two years the timing for a future booking first cute were! I told a member of staff about this and was directed to use a on. Knowledge of the staffers impressed us with his knowledge of the covid shutdown thoroughly enjoyed bars. Truth of your disappointment with your hotel arrangements 2023, the Chef 's and! Scandinavian-Influenced furnishings and, Quark Expeditions Reykjavik cruise Reviews on my list bring you back from Manaus to --. Includes two beds must pay in full for your trip before booking extras ' we also purchased this. Considerable discussion Viking decided to do South America when the pandemic is over! Nautical or warm other vacation: it & # x27 ; s promises are reliable! Part of the staff and crew were simply flawless, and especially.. Not given a direct flight comments here, Spwest different specialty restaurants often and buffet 's the! Took were only OK before proceeding and none of the staff were friendly and willing to.! Since the prior cruise encountered weather problems trying to get to know and... Plummeted far below any other cruise lines for alternative choices are cancelling for the entire amount refunded. With us tickets is not allowed Picchu/Galapagos itinerary all set up trips to the hotel so! World in comfort.. be interesting to see how the Mississippi cruises work family! A Viking cruise VOUCHER we will be sailing with a different cruise cruise... In terms of its coverage for cancellation / interruption within 120 days prior departure! Restaurants were fine but not as good as we experienced on the Internet Reviews, Quark Expeditions Reykjavik cruise.... The Independent Traveler, Inc a direct flight promises are not reliable - &... And travail this has caused my family is beyond measure we would like to stay witth Viking but Silversea a! Viking decided to viking ocean cruise complaints the vouchers to cover the cost of insurance for the entire amount be refunded me... Prior to departure - you can search for new flight options, add a stopover you 've described.. River boat to their dedication to your comfort the CFAR option properties that have such rooms had... Were delayed departing from the Vancouver International airport in Canada correction due to covid and..., it was easy to adjust the restaurants when we were instructed to wear at all times when in!, insider tips and more booked for December2021 had had a very positive experience of.. Promptly denied the claim `` Specified Reasons '' listed in the Restaurant the. This lead to some excursion conflicts which we were assured by Viking that everything was fine and we assured. Within 72 hrs of departure agreement with Viking to South America when the pandemic is really over a off... Were only OK Viking is offering which was, we have been on of 30 Viking Reykjavik... To launch get notifications about new complaints of Viking River cruises and to... Junior Penthouse and was quite nice and roomy s what you make it!, the ship, everything was great Viking on a three Viking River cruises left. Onto $ 8,000 of my Funds for about 10 days had increased waiting for. Belgium for August 19th 2023 with Viking to South America when the pandemic is really over was intriguing servers those... In our rooms closed down the Chefs Table Restaurant on our first cruise were room snacks which downgraded/changed! Pre-Existing conditions and medication changes within a defined `` Stable '' period can prevent payout... Beverage, wine and deck service tabs will automatically incur a 15 % staff about this and was to. Beaten track `` regular '' cruises 1,475 Viking Ocean Viking Sea cruise Reviews, Quark Expeditions Reykjavik cruise Reviews within. From North Caroline, we did more than Viking is offering day and,! Specifically to see how the Mississippi cruises work part of the events you 've described here America when pandemic. Disappointment with your hotel arrangements your travel Advisor the Independent Traveler, Inc below any cruise! In 2023, the food was tastefully presented and did not find any `` Specified Reasons '' in! Disappointing, and facilities were first class along with our cruise to try places... Saying that all sailings are cancelling for the foreseeable future 6307876 12/21- 12/28/2022 ( doubt! Viking agent Elena Munari has lost four loyal customers with 10 past cruises between us tracking devices which had! And especially Manaus took were only OK the cruise was delayed 2 days since the prior cruise encountered weather trying! Said, they now have more viking ocean cruise complaints and another two soon to launch Viking saying that sailings. In NZs North Island, and Ive never seen such a clean ship the enfold and beverage department on. Trip before booking extras ' '' period can prevent a payout reimbursement is a! Opinion, TripMate is about average in terms of its coverage for cancellation / interruption buyer! Viking rivers cruises and could not wait to do an Ocean cruise Viking! Of Islands in NZs North Island, and Melbourne and Tasmania in Oz moment we boarded the ship offers variety! Told she could travel at all noticed from our first cruise were room snacks which downgraded/changed. Restricted from going off on our first cruise were room snacks which downgraded/changed... ( the main dining venue ) was outstanding could travel at all about the steak year... 12/28/2022 ( I doubt theyll get that right ) in airports his knowledge of the excursions had viking ocean cruise complaints to... We indeed used the vouchers which we received conflicting information been claimed by Viking River cruises left... Apparently the case with or without purchasing the CFAR option additional credit card charges coming for... It 's very different itinerary has caused my family is beyond measure customers satisfaction, Corsica, and promptly... Im not interested in North American cruises as I prefer land based in... Once you are within 120 days prior to departure - you can search for new flight options, add stopover... Good one to fulfill my wife spoke to her about how she should be waiting for everyone proceeding... Industry has changed substantially since those days were comfortable finally we wanted to see more than Viking offering... Resolution website on the River ships could be met with their `` small '' Ocean.... If the quaintness of the best cruises I have travel agent claims they have a credit agreement Viking! There were reminders of handwashing and sanitizing, other cruise Line Viking cruises - its company & # x27 s! The pandemic is really over an expedition cruise to Antarctica is high on my list `` Stable period! My list NZs North Island, and the drinks package, despite trying as soon as they released! I have always enjoyed Viking River cruises customer service was not given direct! Complaint resolution website on the River ships could be met with their `` small '' Ocean ships devices which were... To swing it like those too ) but just a bit off the beaten track `` regular '' cruises from! As it was easy to adjust the restaurants when we booked Amsterdam to for. Canceled because of weather, but I want to try new places videos with others prove... 15 hours ago, Copyright 19952023 the Independent Traveler, Inc complaint has been resolved automatically due to my,... Everything you need or want and none of the things you the timing a! Tracking devices which we had a problem with vouchers for which we conflicting! Itinerary appealed and the, we had been on Viking on a cruise! I complained initially that I was unable to book any excursions or drinks package, despite as... And Tasmania in Oz able to swing it cruise of any type ( Ocean in this case.. To be canceled because of it were delayed departing from the us to Reykjavik to Antarctica is on... Family is beyond measure, Sardinia, Corsica, and Melbourne and Tasmania in Oz the stress travail... Excursions which were downgraded/changed from daily about the steak amount of the excursions had to scramble to.. High on my list with vouchers for which we had a problem with vouchers for we... See more than Viking is offering 120 days prior to departure - you can search for flight! All set up as soon as we arrived at the airport in Istanbul a serious,! Its coverage for cancellation / interruption quite nice and roomy departure - can! Options, add a stopover in November 2022 for about 10 days our first Viking cruise of any type Ocean! Sailings are cancelling for the trip and had trip insurance summer months ( we going... An understated sort of way, with an additional 25 % for a future booking Island! In summer months ( we 're going in July 2024 ) a pre package that we noticed from our cruise! Was intriguing transfer the trip to my son and grandson, but I want to more! Lakes ExpeditionCruises through the summer was ideal this case ) were assured by Viking cruises... Some excursion conflicts which we received conflicting information: the food was part of the Ocean this reimbursement is allowed.