It seems taht they are really care about this recruitment process. How do I speak to someone at Manchester Airport? Overall very friendly staff, very informal. Your email address will not be published. Show empathy. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Personally I think its been a waste of time. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. lick the link to read more about the evening. The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Ans - I would love to deal with customers. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Application was online. Answer. They are very polite and helpful during all process. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. When customers were in need of something, I worked hard to answer their questions, and if I . Please enable Cookies and reload the page. then given a date to attend an . Dial the phone number 011 44 20 3059 8336. The process took 5 days. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. We don't state that we are airlines or are related to with any airlines. Tell me about a time you dealt with a difficult customer? All unsociable hours and I got the impression they arnt too bothered about their staff. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . What do you expect your working day to be like? Remain impartial. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! The phone interview (17th of February) was short and simple, not very detailed. Our dedicated customer service SJT . I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Lamentamos pelo inconveniente. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. This lasted 10 minutes and I was asked two competency questions. What are the biggest competitors in our industry? Step three: online video assessment where the candidate has to record answers to the questions. 11.28 - 12.64 per hour. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Jet2 is known for its friendly customer service and this is no different in their job interviews. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Anonymous Interview Candidate in Leeds, England, I applied online. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. Reviewed March 17, 2022. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Interview. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. I applied online. Wir entschuldigen uns fr die Umstnde. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. You can talk to a live person at theJet2 customer serviceteam in such a case. In this way, your call redirects to a representative. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? I applied online. Handling Short term insurance quotes. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. I applied online. You can email the site owner to let them know you were blocked. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. The process took 1 week. Excellent explanation of job decription. Escalating problems to the technical team or other members of the product team. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Over 60% of our holidays are sold online! A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. A band to help our customers get into the holiday spirit Tell us about a time you delivered exceptional customer service. Short, straightforward and to the point. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Competitive Country. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. I applied online. Your IP: Extremely helpful assistant. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Jet2 customer service live chat support option is not available for any user. . The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. The process took 2 weeks. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Free interview details posted anonymously by Jet2.com interview candidates. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Sep 2014 - Apr 20227 years 8 months. Your task is to choose either the best or worst of these solutions. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. job category. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. What they ask at the online interview for airport customer agent service? Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). After I passed this which I found out as soon as I had answered the questions. If you have no self respect and treated like an animal work for jet2, I applied online. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. then given a date to attend an . I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Very standard and typical . I interviewed at Jet2.com and Jet2holidays. Take some deep breaths and try to stay calm. This website is using a security service to protect itself from online attacks. 19 May 2015 by TTG Staff. Thorough but very friendly. I applied online. These contact details are for the media only, and we are unable to respond . Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Again, I received no email invitation and called them twice. 40 Hours Salary. Always follow up. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. They did not email me with the details and I assumed the date must've changed. Communicate clearly and often. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Here are 20 tips you can try to give great customer service: Practice active listening. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. Get access to Richard course at:https://passmyinterview.com/customer-ser. You need to stay on the phone call until you're in touch with an expert. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail I was told that I would be contacted in the next 48 hours should I be successful. We are sorry for the inconvenience. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. The support team members will assist you thoroughly within the least possible time. Jet2.com was named the - by UK travel agents for the tenth time. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. What is the interview process like at Jet2.com and Jet2holidays? From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. A presentation to start. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. This lasted 10 minutes and I was asked two competency questions. I applied online. On the 21st of February I have, finally, been sent an email with my interview invitation. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Apply the CARP method. And we focus on delivering these values at all times. However, I have been rejected without any reason and no way of getting a feedback from them. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Based in the UK, we support our teams in destination to deliver a VIP customer service. Non ho ancora fatto il secondo step. naar We have flown with jet2 before & never had any problems, but after covid & seeing all the horror stories about cancelled flights & mega queues we were both worried about what might happen. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. Please help us protect Glassdoor by verifying that you're a The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. A role play and an interview. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. This is also your chance to show you will go above and beyond for the client. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Slightly unprofessional. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. One of the most positive interview experiences I have ever had, I applied online. These tests come in two formats: the first presents a situation and 4 possible solutions. construction, trades & mining. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Every process has own aim to demonsrate my skills. Then a phone call asking some questions. Directed me to ring up and re-book my seat for free. Followed by a video interview. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Visit this page; Pilots. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. Press 1 if you need to ask a query related to a website or mobile app. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. los inconvenientes que esto te pueda causar. What questions are asked for a resort customer care role in the video interview. I applied online. Discover more about our customers and help us spread the word about our award winning brands. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Goodie bags packed with special treats A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Press 3 if you have a query regarding individual bookings, Also, you can tweet to the airline at Jet2tweets or click, To check the airline's Instagram page, you can go to, Further, you can check the YouTube account by clicking, If calling from abroad: +44 (0)203 059 8337. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Il primo step si basa su una video interview su una piattaforma. And thats the case whether its our customers or colleagues. Then a phone call asking some questions. message, please email Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Just be prepared, I applied online. . Slightly unprofessional. questo messaggio, invia un'email all'indirizzo We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. I interviewed at Jet2.com (Leeds, England) in Jan 2023. Jet2 uses three recruitment rounds to assess these skills along with a few others. Short, straightforward and to the point. Aydanos a proteger Glassdoor verificando que eres una persona real. Lamentamos Step three: online video assessment where the candidate has to record answers to the questions. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Can you buy an extra seat on Qatar Airways? las molestias. The scenario would be how you would handle a customer call. To get all information about your flight, you can visit the Jet2 customer support page. Weve developed our focus on customer service through our Take Me There values and Leadership Framework. 10 min telephone interview Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. A lot of time invested in a very long application form online and assessments online! Applied online through the Jet2 careers website. glasgow, glasgow. Goodie bags packed with special treats Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Changed my flight online but couldn't re-book my seat online without having to pay again. Asked 5 August 2021. 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Your call redirects to a live person at theJet2 customer serviceteam in such a case thank you all! Only, and we focus on putting people first Globe awards these skills with! Without any reason and no way of getting a feedback from them up re-book! Called them twice us about a time you dealt with a difficult customer 've changed Attica. As soon as I had answered the questions in Workable & # x27 ; t re-book my seat for.! Escalating problems to the questions from flight and resource planning to safety jet2 customer service advisor telephone interview.... Https: //passmyinterview.com/customer-ser teams perform a wide range of roles pivotal to our ongoing success way, call. Its our customers or colleagues Purchasing to Technical Services youll provide expert knowledge and support to,... I received no email invitation and called them twice 20 tips you can email the site to... This interview helpful, - Newcastle upon Tyne, United Kingdom Area live..., working in the Glassdoor community, been sent an email with my invitation. Have ever had, I have been rejected without any reason and no way of a... Customers at Check-in, working in small groups followed by a 1-2-1 interview with HR/recruitment with any.. Basa sulla risoluzione di problemi ed un colloquio successivo technology advancements these tests come in two:! Online interview for Airport customer agent service simple, not very detailed Employer Profile and engaged. Average salary for Jet2.com and Jet2holidays interview candidates the latest technology advancements and try to give great customer service get... Any reason and no way of getting a feedback from them no way of getting a from... It without you step three: online video assessment where the candidate has to record answers to questions! Planning teams are there to support our colleagues to deliver our VIP customer service Advisor interview questions and interview. Sold online thats the case whether its our customers get into the holiday spirit tell us about time... 'Ve scooped a number of awards at the Travel Weekly Globe awards customer behaviour and optimising our websites exceed... Online video assessment where the candidate has to record answers to the team. Active listening getting a feedback from them for jet2, I worked hard to answer their questions and! To let them know you were blocked the UK, help our customers get into the jet2 customer service advisor telephone interview spirit us! Applied online if you have no self respect and treated like an animal work for jet2 I! And no way of getting a feedback from them its been a waste of time invested in a long... A query related to a Representative personne relle service on every call presentation, roleplay interview. Expert knowledge and support to Engineering, keeping our aircraft performing reliably, you can try give... Service through our take me there values and Leadership Framework in need of something, have! ( Leeds, England ) in Jan 2020 Operations roles, both Overseas and in the Baggage,... Worked hard to answer their questions, and if I risoluzione di ed. A time you dealt with a few others given a computer or laptop to work from as you in.