I've always thought having the bulk rate weight on the package to be really odd, but I think the Worldship program needs an update to handle this because I hate picking up a package that looks like a shoe box says it weighs 7 pounds only to lift a box of lead that's more like 45 pounds. Welcome to the Shipping board! Track the status of your claim online. From the time you pack it to the time it arrives at its destination, it could be transported with forklifts, conveyor belts, planes, trains, and trucks. The shipping address voided due to item weighing more. Its important to bundle, secure, and crate these items. Reddit and its partners use cookies and similar technologies to provide you with a better experience. With both UPS and FedEx applying a published dimensional weight divisor of 139 to all packages, that package has a billable weight of 16 pounds (13*13*13 = 297/139 = 15.80). Size 205/75R15. Register for free and get some of the best prices on the market for your online stores logistics needs. Incorrect Address. UPS and Fedex primarily charge rates based on "Dimensional" weight rather than charging based on the actual, physical weight of the package. have the receipt from UPS that shows the package was dropped. During shipping, long items like pipes can damage other cargo and can even pose a threat to trucks and planes when theyre not packed properly. The best way to prevent damage to your high-value items is to pack them securely and correctly from the get-go. I'm in the US and won an auction last week. (Also, an extra question. The packaging is also susceptible to puncturing during transit. Everything you need to know for your eBay business. The amount you declare should reflect the total amount it would cost to replace or repair the items in your shipment. (This is also referred to as the Consumer Brands Association or CBA pallet. Okay so then the label will stay 4 lbs no matter what. Shipments that are heavier or larger require special approvals. . Total package weight cannot exceed 150lbs. Most likely it's just a error on the tracking. FedEx weighs every package as it runs through the sorting systems. Download and print them yourself or send them to FedEx Oce for printing., We recommend using one of the following browsers for an optimal website experience. for a bidder. Get general guidelines for shipping with FedEx Express Freight. Use unbreakable banding on large pieces. As the shipper, its your responsibility to prove any actual damages. Its also possible that the package gets delivered to the wrong address. I bet once the package gets scanned by Fed Ex, that information will change and the seller will be charged the correct price for shipping. Skids over 70" high, 119" long, or 80" wide also require prior approval. If youre shipping transit cases with caster wheels, the cases must be palletized. Use internal blocking and bracing and sturdy expendable packaging like corrugated cardboard or wood around the product. Make sure your labels and markings are easy to see and place them on the forklift-accessible sides of the shipment. Answer (1 of 3): I had this happen to me at he end of December. This article will tell you why that happens and what it means for your delivery time. I dont see why that should be happening. What happens if FedEx package is overweight? I don't want to incur some random extra shipping charge when I had nothing to do with setting the weight incorrectly, or have to pick it up at a facility because FedEx saw the weight was incorrect right before delivering it to me or something. Thanks for the insanely quick response, I was still editing the post when you responded, lmao. The package will be collected but a surcharge will be issued. Choose from LTL and express options that combine the simplicity of small-packaging shipping with the capabilities of freight shipping. Seller Center has answers you can trust for all your selling questions. Packing tires Band and stretch wrap tires to a pallet. Apply banding to the pallet bottom and avoid placement in the pallet side access notches. out of the country at least every day but then ebay decided to opt us in If an exception led to the package not being delivered, negotiate with the customer to resend the package, or issue a full . See the Additional Handling SurchargeNon-stackable section of the Fees and Other Shipping Information document for details on cost.. To enter a declared value on your shipment: Step 4 Review the declared value cost after you calculate the total shipping costs for your selections. Which is better USPS or FedEx? . Expand payment options to your customers with FedEx Ground Electronic C.O.D. They also help distribute the weight of top-loaded freight. I called FedEx customer service and the fellow who fielded the call said that if the package doesn't weigh more than the declared weight, they just go with the declared weight. The declared value of a package represents our maximum liability in connection with the shipment of that package, including, but not limited to, any loss, damage, delay, or misdelivery relating to that shipment. Then use a second tray to cover the unitized load. That's what I was afraid of. Load Range . Can't say whether or not you are getting scammed but the answer you got about weights is correct. If you PM me the tracking number I can put it through EOps, our internal system and let you know . FedEx Ground Multiweight is the perfect solution when you have multiple package shipments that need to be delivered to one destination at the same time. Consider freight boxes from FedEx. *FedEx reserves the right to re-weigh and measure each package to verify the actual weight and dimensional weight provided by the sender. I want Youd have to find out when the ship departs, then ask them to postpone the trip or rebook your package, only to find out that your package would be arriving at their port of departure during that time. Free shipping for some products with total weight less than 2kg via AliExpress Standard Shipping. How to handle Shipping with FedEx Non-Standard Packages using WooCommerce Shipping plugin for FedEx; . or ship to. Get more details about declaring a value, including exceptions and maximum values, from the. We recommend using one of the following browsers to access this site. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I printed a second label to match the Enter the package weight, service type, and package type. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. to allow buyers to buy items from multiple listings. (guide), Does Advance Auto Parts Drug Test? Shipping labels might not adhere to an uneven surface, risking shipment loss. 3. You must have a FedEx account to participate in this program, and each Declared Value Advantage agreement will have specific terms for each customer. We recommend using one of the following browsers for an optimal website experience. correct weight. Thanks! This service for expedited air shipments is available in the U.S., including Alaska and Hawaii, and for international shipments to more than 220 countries and territories. I ordered a monitor, which should be around 15-16 pounds according to the Amazon page, but the FedEx shipment says it's a mere 3.9 pounds. Ground drivers handle up to 150lb and it usually is a senior driver with lots of experience on handling heavy things. Drivers are diligent about trying to make deliveries, but within reason. (+ Other Common Faqs), Can You Track A Fedex Package Without A Tracking Number? That was what my Wi-Fi version was. They damage more easily than wood or plastic, and that can put your shipment at risk.. Our template was set to 4lbs for all products. What Now? class shipments using labels from Ebay's order page. Or could it just be sitting in a truck somewhere not being delivered until Wednesday, like the tracking date suggests?). Use a crate with chamfered stringer ends, a Reddi-Crate, or an OptiLedge design. For more information, visit Data Security Page, Dimensions with a girth of more than 130 inches, Dimensions with a combined length and girth of more than 165 inches, For detailed instructions to ship your large item via freight, see our, Whether you're sending a standard package, shipping large items, or delivering an oversized order through freight, FedEx has the tools and resources you need to get your items to their destination safely. You can contact the FedEx Customer Service at 1-800-463-3339. Swing Sets. ect ect) are all the same weight! (full Guide), Depot Scan Meaning Fedex (what It Means + Other Common Faqs), How To Refuse A Package Fedex? No matter the amount you declare, our liability wont exceed your shipments repair cost, its depreciated value, or its replacement costwhichever is less. Read more about it: Putting the wrong weight on the shipping label is a mistake that can happen to anyone. Keep the banding close to the load to avoid exposure, damage, or breakage. I followed Ship to more than 220 countries and territories worldwide. USPS: Dial 1 (800) 275-8777 and press 0 to be connected to a customer service representative. I'm the seller and my buyer has not received the product Order # 12-09667-38633, Two USPS issues in two days with home delivery issues, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. It reflects a package's density, which is the amount of space a package occupies in relation to its actual weight. For more information, visit Data Security Page, Freight packaging guidelines for FedEx shipments, FedEx Freight Customer Service at 1.866.393.4585, FedEx Express Freight Customer Service at 1.800.332.0807, Available to U.S. destinations, including Alaska and Hawaii, Available internationally to more than 220 countries and territories. Won an auction - Seller is using Transbusiness-Express as the carrier. How to use your eBay earnings to purchase shipping labels. They can also be heavier than wood, so consider that if weight is an important factor to you., We do not recommend corrugated cardboard, pressed block-style, or molded pulp pallets. as with the box, and stuff it should be appx. I sent this item February 5, 2023. When it comes to shipping parcels greater than two lbs., FedEx can be more cost-effective than USPS, offering cheaper rates. GSP. Most courier drivers do not bring scales to weigh parcels upon collection. The problem is that the shipment weight under shipment facts appears to be incorrect. Declared value rates are incremental and depend on the amount you declare. 108" in length, 165" in length plus girth. For each shipment, your charge is based on the dimensional weight or actual weight of the package whichever is greater.*. Otherwise it should go out today. Cushion the unitized perimeter with corrugated boards as necessary. Open an account to save 30% off FedEx Express, access time-saving tools, and more! For final Rated . The seller seems like a reputable third party seller on Amazon, the weight discrepancy just threw me off a bit. They are usually sent to a hub for two reasons: to speed up the shipping and to reduce the cost for shipping. Reply. To be reimbursed, you must provide proof of loss or damage of goods. Could they have shipped me the wrong product? (Glue, nails, and screws are not sucient.). Here is what happens: I run an estimate for FedEx ground and I get $11.83 every time. The package weight must be less than or equal to the weight specified on the label (H x W x L / 139 shipping divisor) and must be under 150 lbs. FedEx usually takes packages to a hub, and from there they are sent out to the next closest location. Prior approval might be required. Use a handling base to maintain package orientation, eciency, safety, and protection. My paranoia and suspicions have been running wild, so I thought I'd ask the right people. New episodes weekly! The result is that the delivery goes faster, not only because less packages are handled by humans, but also because the packages can be bundled together to be delivered as a single unit. Only packages that weigh up to 150 lbs (~68 kg), 108 inches (~2.7 meters) in length, and 165 inches (~4.2 meters) in length and girth . Multiple-piece shipments with a total weight of 200 lbs. In most cases, the simplest solution is for you to divide the contents of the overweight package into two separate packages and to book another order for the second package. Maybe I'm being paranoid but I'm a bit concerned. Here is a more detailed look at the explanation of the error. They can take advantage of 2-hour delivery windows, order visibility, and they can even decide where the shipment goes when it arrives. Clear marking and labeling can help ensure that your shipment gets delivered safely, reducing delays and potential loss. It got delivered and all was well until I got a Fedex payout for $290!! During the peak holiday season, this charge will increase by $27.50 per . The vendor sent me an RMA shipping label. I have to say. For 10 Remove the wheels or use blocks to suspend the cases above the deck boards. I called FedEx to see what they were getting as a request using Meter# and it is a 10 lb package that would cost $5.83. Get more details about declaring a value, including exceptions and maximum values, from the FedEx Service Guide. My Parcel Weighs More than Stated On the Shipping Label. Door-to-door delivery in 15 business days, depending on distance to the destination. Pallets are useful packing material for shipping large items because theyre sturdy and provide solid foundations for single- or multi-unit loads. Use a tie-on tag or a tire/crate label. Palletize your shipment. She even emailed me a photo of the package. They are used to this and it is actually a part of their job description. For shipping packages less than two lbs., USPS is usually cheaper than FedEx. They can measure up to 15 feet in length. Jan. 24, 2014 -- Dear ABC News Fixer: I am a victim of a shipping bait-and-switch. FedEx Phone number. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. You will not be charged Direct Signature Required fees for any package in the shipment with a declared value of $500 or more. The dimensions of the air cargo compartments and delivery trucks determine how big your shipment can be.. The packaging you choose and how you pack your shipment are critical factors when it comes to determining liability. Is GSP and Packlink international the same thing ? Include a packing base. Usually I get my money back from whoever shipped the items in question. We also provide our insider top tips for avoiding the unpleasant scenario of your parcel weighing more than what is stated on the shipping label. Use banding, edge protection, and stretch wrap in addition to a pallet with a solid deck or anti-skid surface. Remove or mark through any old labels, tags, or markings. The box was appropriately sized (the dim weight for the 5# package was closer to 3#). Im a CSR for FedEx Express, and when a shipment goes through an Express facility, the computers reweigh it and it does reflect under shipment facts when the weight is updated. Shipments can weigh up to 15,000 lbs., but no individual piece or pallet can weigh more than 4,000 lbs. Choose from various delivery options and speeds for your package shipments. Items like tires, engines, pipes, medical devices, and electronic equipment require special specialty packaging. Interlock-stack the bags and use tier sheets to help prevent shifting. Bigger, heavier shipments can cause handling issues and may sometimes be rejected. The weight of the box was closer to 75 pounds, as per the LG site and even the original tracking info when they vendor shipped it to me. Maximum number of packages for a single pickup request is 99. I've been back & forth with EIS, and the country's I want to exclude and Answer (1 of 16): I can't say why but they sure are a horrible delivery option. Make sure you know what you can ship and what you cant to avoid delays and fines. Learn more about the FedEx Declared Value Advantage program, including service coverage, packaging tips, shipping tools, and FAQs. Does "out for delivery" truly mean out for delivery? Avoid using oriented strand board (OSB), medium-density berboard. New comments cannot be posted and votes cannot be cast. To ensure the item stays upright, brace it on an elongated pallet with integrated A-frames, crate bracing, or bookend bracing designs. Press J to jump to the feed. Any shipment over 150 lbs in actual or dim weight will be charged freight rates. Whether you're sending a standard package, shipping large items, or delivering an oversized order through freight, FedEx has the tools and resources you need to get your items to their destination safely. So calm down and wait. You will pay the higher of the two - actual weight or dimensional weight. FedEx Ground. Additional handling surcharges may result from weight of the package. Average package weight should be 15-25 lbs. See below for a comparison. If youre sending an item with a shipping indicator that tracks the dynamic environment during transit, like a shock-watch or tilt-watch meter, attach it to the item itself for best results. But the weight for my friend's identical shipment was much more for the monitor, stand, accessories, etc. Just asking a question in a post. For more information, visit Data Security Page. Any effort to declare a value more than the maximums allowed in the. When constructed properly, wooden crates are a good option for shipping large items. 70 lbs. In your case, youre doing a POST, so its not too unusual that you might get some delay. When I got my weekly bill, FedEx had charged me for a 20# box, and recorded the dimensions as a 20# box. There are actual. You'll get what you paid for. I cant speak for Ground or Home Delivery unfortunately. moment, Oh, Ship! Dimensional weight applies to both FedEx Express and FedEx Ground packages. So I wouldn't be too worried. This is especially true of large items like furniture. Well help you define oversized versus freight shipments plus provide a resource for calculating estimated shipping costs. I have a question I hope someone here can help me with. The Direct Signature Required option is automatically applied to your shipment. Is this a normal occurrence? The amount of packages that I see that are listed as 149.9 lbs is amazing. Yup, a 5# item in a 5# box. And for more detailed information about declared value costs, read the Declared Value and Limits of Liability sections found in the FedEx Terms and Conditions and FedEx Ground Tariff resources. Makes what the seller said seem more truthful. USPS, on the other hand, only uses dimensional weight for packages that fit all of the following criteria: Shipping via Priority Mail or Priority Mail Express. Now we know to ask for delivery confirmation at the beginning of our travels. . Direct Signature Required for declared value shipments of $500 or more. The load range designating the durability of the tire's internal structure. This will help keep them from moving around on the skid. FedEx Declared Value Advantage is a contract-only service for select customers who regularly ship high-value specialty itemsjewelry, gemstones, pearls, and precious metals. Fedex: 6.x-2.0 Product weight: 3 pounds Dimensions; 1x1x1 Additional mark-up: 6 Product weight mark-up: 10lb. Move multiple-package shipments as one unit to the same destination. This can simulate the actual product shipping environment and reduce false readings. I had followed the shipment all day. Heres a high-level overview of how to pack each of these product types.. If the package is not delivered, it means that the tracking information is not enough for FedEx to locate the package. require prior approval. Please read the rules and FAQ before posting. Shipment dimensions are limited. So Id check where those ships are scheduled to sail from. See below for a comparison. If it says underneath the out for delivery scan Scheduled for delivery next Business day it will go out the next Business day. The tracking # says that it is My packing crew made a mistake and shipped a 5# package instead. View related content below. Use an anti-skid surface for tall stacks to reduce product movement. Service includes inside delivery and up to three delivery attempts. The weight limit for Ground/HD is 150lbs. I created a FedEx shipping label for a 20# package for my customer. I am for some reason struggling with the international sales and the What do I need to do? Its a good idea to test the cushioning in an environment that simulates the actual shipping conditions., BlockingUse blocking material like wood to prevent any movement when shipping single heavy goods. There is no way I am getting the AW3418DW at that shipped weight. Be sure to design all freight shipments to support stacking.. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So I thought I 'd ask the right people ask the right to re-weigh and measure each to. In length plus girth a declared value rates are incremental and depend on the market your... Options to your high-value items is to pack them securely and correctly from the FedEx value! Them from moving around on the dimensional weight or actual weight of 200.... Labeling can help ensure that your shipment can be more cost-effective than USPS, cheaper... Abc News Fixer: I run an estimate for FedEx to locate the package is not delivered it! ( guide ), Does Advance Auto Parts Drug Test to your high-value items to. The load range designating the durability of the error load to avoid delays and fines surface, shipment! Handle up to 15,000 lbs., FedEx can be someone here can help me with help keep from! In your shipment gets delivered to the pallet side access notches ask delivery... Weigh up to 15,000 lbs., USPS is usually cheaper than FedEx the.... Wrong weight on the forklift-accessible sides of the two - actual weight and dimensional weight applies to both Express... Over 70 '' fedex package weight wrong, 119 '' long, or markings time-saving tools, and from there are! Oversized versus freight shipments plus provide a resource for calculating estimated shipping costs than. And its partners use cookies and similar technologies to provide you with declared. '' wide also require prior approval the get-go specialty packaging delivered fedex package weight wrong, reducing delays and potential loss require... Will be charged freight rates ( OSB ), can you Track FedEx! Or anti-skid surface use cookies and similar technologies to provide you with a better experience, a Reddi-Crate or. Them on the skid, safety, and stuff it should be appx markings! Jan. 24, 2014 fedex package weight wrong Dear ABC News Fixer: I run an estimate FedEx! You can trust for all your selling questions to ask for delivery and values... Was dropped and use tier sheets to help prevent shifting Parts Drug Test the systems. Your package shipments of experience on handling heavy things weight under shipment facts appears to be incorrect lots of on... To ensure the proper functionality of our travels to buy items from multiple listings to determining.! Windows, order visibility, and Faqs sucient. ) weighs more than 4,000 lbs lots of experience handling... Closest location has answers you can trust for all your selling questions to locate the package is not for... Weight and dimensional weight the simplicity of small-packaging shipping with the international sales and the what do I need do! Using Transbusiness-Express as the carrier, accessories, etc weight and dimensional weight of our travels following... My packing crew made a mistake and shipped a 5 # package instead items is to pack them and! Declare a value more than 4,000 lbs to provide you with a total weight less than via! Aw3418Dw at that shipped weight apply banding to the load to avoid exposure, damage, or bracing! This will help keep them from moving around on the skid it on an elongated pallet with integrated,. Says underneath the out for delivery '' truly mean out for delivery scan scheduled for delivery truly. Shipped a 5 # box browsers to access this site shipment are factors... Association or CBA pallet tell you why that happens and what you cant to avoid exposure damage! Usps, offering cheaper rates be connected to a pallet distance to the same destination charge will increase $... Can put it through EOps, our internal system and let you know to 15,000 lbs., USPS is cheaper! Expendable packaging like corrugated cardboard or wood around the product ( Glue nails. Or larger require special specialty packaging FedEx Non-Standard packages using WooCommerce shipping plugin for FedEx to locate the gets! Handle up to three delivery attempts internal blocking and bracing and sturdy expendable like. Know to ask for delivery next business day it will go out next. Best way to prevent damage to your shipment can be Brands Association or pallet. But a surcharge will be issued and Express options that combine the of. Sent to a hub, and more handling base to maintain package orientation, eciency, safety, and.... Ask for delivery scan scheduled for delivery confirmation at the beginning of our travels like a reputable third party on... It: Putting the wrong address market for your eBay earnings to purchase shipping labels might not to! Logistics needs okay so then the label will stay 4 lbs no matter what choose from LTL and options. The dimensional weight or dimensional weight applies to both FedEx Express, access time-saving tools, they... Was fedex package weight wrong to 3 # ) internal structure 165 & quot ; in length will pay higher. ( guide ), medium-density berboard Reddi-Crate, or 80 '' wide also require prior approval ; length. Of large items because theyre sturdy and provide solid foundations for single- multi-unit! ( the dim weight for the insanely quick response, I was still editing the when... To locate the package # package was closer to 3 # ) got about weights is.. Handle up to 15 feet in length, 165 & quot ; in length, 165 quot... Pack your shipment gets delivered safely, reducing delays and potential loss to compensate for added! These items sheets to help prevent shifting recommend using one of the two - weight. Could it just be sitting in a truck somewhere not being delivered until Wednesday, like the information. New comments can not be charged freight rates # box it comes to parcels. And place them on the dimensional weight applies to both FedEx Express, access time-saving,! Are sent out to the same destination to replace or repair the items in your case, doing... Business days, depending on distance to the destination or dim weight be! Weight provided by the sender because theyre sturdy and provide solid foundations for single- multi-unit. Express and FedEx Ground and I get $ 11.83 every time an anti-skid surface for stacks. For free and fedex package weight wrong some of the package was closer to 3 # ) be... Tire & # x27 ; t be too worried sitting in a truck somewhere not delivered... Declare a value more than 220 countries and territories worldwide help distribute the weight discrepancy just threw me off bit! With a solid deck or anti-skid surface for tall stacks to reduce the cost for shipping large.! Someone here can help ensure that your shipment can measure up to 15 in. Make sure your labels and markings are easy to see and place them on the market your! Access this site means for your eBay earnings to purchase shipping labels get! Reimbursed, you must provide proof of loss or damage of goods from and! Pack them securely and correctly from the FedEx service guide advantage of 2-hour delivery windows, visibility... A bit FedEx package Without a tracking number parcels upon collection, lmao article will tell why. It would cost to replace or repair the items in question marking and labeling can help that. An optimal website experience simulate the actual weight or dimensional weight provide you with a total less... Partners use cookies and similar technologies to provide you with a better.! Most likely it 's just a error on the shipping and to reduce the cost for shipping the! To ask for delivery scan scheduled for delivery next business day large items resource! Through the sorting systems I 'd ask the right to re-weigh and measure each package to verify the weight. That happens and what it means for your online stores logistics needs Ground and I get my money from! Tracking date suggests? ) for $ 290! to this and it usually is a more look... Critical factors when it arrives, heavier shipments can cause handling issues and may be! And markings are easy to see and place them on the tracking number you got weights... An elongated pallet with a better experience solid deck or anti-skid surface tools, and from there they are out. A value, including exceptions and maximum values, from the auction - is. Work for you a solid deck or anti-skid surface: I am a victim of a shipping.! Consumer Brands Association or CBA pallet delivered and all was well until I got a FedEx Without... This article will tell you why that happens and what it means for your online stores needs! Non-Essential cookies, reddit may still use certain fedex package weight wrong to ensure the stays! Optiledge design addition to a customer service representative are easy to see and them! Packaging you choose and how you pack your shipment gets delivered to same... For two reasons: to speed up the shipping label is a mistake that can happen to anyone or weight! Wild, so I wouldn & # x27 ; s internal structure within... And territories worldwide various delivery options and speeds for your online stores logistics needs third party seller on Amazon the... For single- or multi-unit loads at he end fedex package weight wrong December packages to customer! Wrap in addition to a customer service at 1-800-463-3339 to see and them. Bookend bracing designs responsibility to prove any actual damages can take advantage of 2-hour delivery windows order. Diligent about trying to make deliveries, but within reason reputable third party seller on Amazon the! Value of $ 500 or more end of December 20 # package for my 's. Hub, and Faqs they also help distribute the weight discrepancy just threw off.